Frequently Asked Questions
1. How can I place an order?
-Just select the item which you want to buy, enter your details, shipping address and payment
information and place the order. And your order Is done.
2. How do I track my order?
- Once your order is successfully placed, you will receive notification over email or text message for your tracking details from zatki. Order details can be also viewed at My account->My orders, if you placed your order thought your login id.
3. Do you take order over phone?
- Yes, we accept your orders over phone. You can what’s app us on +91 8448440847 to book your COD orders.
4. Can I pay using my debit cards?
- Yes, we accept all major debit cards.
5. Are my credit card number / bank account number secure?
-Credit card details are accepted through SSL protocol. Scripts capable of processing credit card transactions securely power all the transactions. This ensures that the information is encrypted before being transmitted.
6. Can I cancel my order?
-If you wish to cancel your order,you can get in touch with Customer Care as soon as possible with your order number. If your order has not been dispatched, we can cancel it and refund your amount.
7. I got confirmation call for my order. Why is that?
- You receive a confirmation call for your order verify if there isn’t any changes with your order.
8. Do you accept returns?
- Yes, we accept the returns. Please read our return exchange policy for more details.
9. Do you allow replacements?
- We offer replacements for our customers. Please read our return exchange policy for more details.
10.Is there any kind of Import Duty / Vat / Custom Tax on receiving products?
-Yes there may be Import Duty / GST / Custom Tax and must be paid directly by you. Since these are not in our control and not even included in ordering process, Government may charge you there on receiving goods.
11. Does Zatki deliver internationally?
- Yes, we provide national and international shipping. You are more than welcome to make your purchases on our site from anywhere in the world, you can determine exact shipping cost to your country while placing an order.
12. How long will it take for my order to reach me?
- We take 4-5 business days (for Indian orders) & 10-15 business days (for International orders) for processing of your order. We will inform you immediately just in case we require more time for a particular item.
13. What product range will be offered at Zatki?
- Well, we have an exclusive & largest collection of women ethnic wear, right from designer sarees to salwar suits with vibrant color, patterns, and styles and from traditional lehenga to mesmerizing Bridal wear. We are known for our world-famous Surat sarees collection.